It is part of the "Montage Spa Day" I enjoy most, not just a massage but a day long experience. I was hoping that as with other spa locations lunch and drinks around the pool would be available. Not that I needed that, just not the over the top attention to customers I've come to appreciate from Montage resorts. In any other spa a discount or gift certificate would have been promptly offered. Ummm after hours I would think he would inspect. He said he was a man so didn't go into the woman's area. The snap to it response I would have gotten elsewhere just wasn't there. I brought this lack of attention to cleanliness to the attention of the manger, a very nice man BTW, but that lackadaisical attitude was there. This may sound extreme but it's these little things that have always made me feel safe in a standard of service and cleanliness that has me return again and not go to the "massage envy" type chains. The mouthwash and deodorant bottles were mucky. I took a picture of the stairwell to the massage area that was so dusty that someone wrote the words "dusty" in it. The level of cleanliness was simply not there. We had to go back and track some one down. We came a little late and we're not guided in so there were no robes or slippers. While the massage therapists there are second to none (as they are in all montage spas) there was a certain lack at this one. I regularly go to the one in Laguna Beach. I enjoyed the whole afternoon before heading to the restraint for dinner in the resort They locker area provide clean towels, lotions, toothbrush, shaving amenities etc. Even after the massage you can still hang around the pool again to relax. While enjoying the massage you can hear the water drops, birds and ocean breeze. Explain the process and closed the blinds for privacy and once you have changed the therapist will open all blinds. The therapist would come and pick you up. 5 min prior massage time you enter the waiting area. Throughout the spa you can enjoy lounge area for tea, snack, fruit water and fruit. The guest services would bring you around the locker room and walk you through the area before entering the pool. The spa check in had some glitches with my booking but the view was Soo beautiful so was able to enjoy while they were sorting it out. I received another prior my spa day and during my phone booking the concierge was very helpful with my inquiries for example they recommended me to come in early to enjoy the infinity pool and hand around the hot tub prior my massage appointment. I had toįollow up with the booking confirmation after a couple days but once I arrived in Maui I didn’t have to call them for re-confirmation.
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